Parents & Professionals

FAQs

From 5-10PM Monday to Friday and 12PM-10PM Saturday to Sunday, our peer support lines are available. Youth can contact us during these hours to chat, text, call or email our highly trained youth volunteers. Our volunteers offer their peers a confidential and non-judgmental space to talk about what’s going on in their life. We do not tell youth what to do but we encourage them to make safe decisions and suggest they connect with a trusted adult. We will also provide youth with relevant resources if they want additional support. For more information about the limits of confidentiality, please click here.  The chat portal on our website will be offline outside of these hours as we do not have peer volunteers available. A youth is able to call the ConnecTeen line (403-264-8336) outside of the peer support hours and a trained adult crisis line volunteer will answer their call. Help is available 24/7 for youth because crisis can happen at any time of the day.

ConnecTeen is a safe space for youth. Our support is non-judgemental and confidential and we want to ensure everyone is safe when contacting us. We respond to a  wide variety of concerns and issues. To get a better understanding of the types of concerns, please check out our Peer Talk page where our youth volunteers answer real questions from real youth in Calgary and area.

Unfortunately, we do not offer face-to-face community support. Our peer support is completely anonymous and only accessible over the phone, by text message, online chat and/or email. Free counseling is also available onsite. Please contact our lines or 211 for relevant resources.

ConnecTeen provides presentations for youth serving professionals and/or youth in the community. As  well, staff and volunteers attend various community resource or volunteer recruitment fairs.  To request a presentation or attendance at a community event please fill out the form below and one of our youth program coordinators will be in touch with you.

General Inquires Form

Are you human?
captcha

Parents

As a parent we know it can be a stressful time when you see your child struggling or going through difficulties.  They may not reach out to you and you may not know how to approach them. You don’t have to know all of the answers. If you need support for talking to the youth in your life, there are resources.

For support around family crisis please contact the Community Resource Team. They specialize in working with youth and families and can be reached at 403-299-9699,

For additional resources contact 211

Don’t forget about yourself. It can be tough when you’re not sure how to help someone, but it’s also important to talk about your own frustrations or feelings. For support for yourself please contact Distress Centre Calgary 403-266-HELP (4357)

Youth Serving Professionals

As a professional that works with youth you may be the first point of contact for a young person who is in need of additional support and going through a difficult time. This can be a stressful time when you do not know how to react to the situation or have not had specific training.

ConnecTeen is here to help you out. You can request a Presentation and have one of our highly trained youth program coordinators come out to your staff and/or youth. If you would like to request promotional materials including A Call 4 Help Comic, brochures, posters or information cards please fill out the request form below.

Request Form

Are you human?
captcha

Volunteering at the Distress Centre can be a great way to build some of the necessary skills when working with youth who are in crisis. We offer an extensive training program over a three week period. You will be refining your communication and listening skills while introducing crisis intervention practices. This is an excellent opportunity to increase your confidence and skill set while working with youth who may be experiencing a very difficult time.

For additional support for yourself please contact the Distress Centre Calgary 403-266-HELP

For additional support around a youth you are concerned about please contact Child and Family Services 403-297-2995

For additional resources contact 211