FAQs

Have Questions? We Have Answers.

Our FAQ page provides support and answers to the most common questions we receive.

Our volunteers are committed to providing guidance and support however they can. We strive to create a safe space for our community members to express themselves and find help during difficult times.

With our commitment to helping young people access the resources they need, there’s no question too big or small. If you or someone you know needs support, get help today at ConnecTeen.

Get Help Now

Connect with Peer Talk

Peer Talk is our forum-like platform where our team can answer questions anonymously submitted by you or your child.

The topics range from relationship advice all the way to bullying and discrimination, giving you the details you need to help address any concerns you may have about your child’s wellbeing. Visit our Peer Talk page today.

Most Frequently Asked Questions

What happens when a youth contacts us?

Our peer support service offers youth a confidential and non-judgmental space to discuss their concerns with trained volunteers. With phone, text, and chat options available, youth can reach our youth volunteers from 3:00 PM to 10:00 PM (Mon-Fri) and 12:00 PM to 10:00 PM (Sat-Sun).

We prioritize encouraging safe decisions and connecting with trusted adults while providing relevant resources. Teens can also contact us 24/7 to connect with adult volunteers through phone, text, and chat.

What types of issues do youth contact ConnecTeen about?

We address many concerns, including psychological distress, friendships, bullying, mental health, and more.

Check out our Peer Talk page to read real questions answered by Calgary’s youth volunteers.

Does ConnecTeen go out into the community?

We offer confidential peer support through phone, text, online chat, and email. Free short-term counselling is also available at our office. Visit Distress Centre’s website or contact 211 for more information.

ConnecTeen provides presentations for youth professionals and attends community events. To learn more, please get in touch with us or visit our Community Education Programs page today!

What should I do if I’m worried about a youth?

It’s difficult to know exactly what to do when a youth you know is experiencing difficulties. We offer a wealth of resources to help guide you through supporting a youth, but simply being a shoulder to lean on can make a world of difference.

In any case, you should visit our Get Help Now page and speak to our team. If you have questions or concerns, we’re always here to help.

What resources are there for youth mental health?

There are so many resources youths can turn to for help. Alongside ConnecTeen, we can also recommend:

Kids Help Phone

Distress Centre Calgary

Calgary Counselling Centre

We also offer a library of resources on our Diversity & Inclusion page for members of the LGBTQ2S+, differently-abled, and visible minority communities.

Connect with Us Today

At ConnecTeen, we’re committed to helping teenagers in the Calgary area who are struggling with mental health issues.

On our Common Issues Youths Deal With page, you can find information about anxiety, depression, bullying, and more. If you or someone you know needs help right away, please don’t hesitate to reach out today.

We’re available 24/7 to provide support and guidance.

Get Help Now