Limits to Confidentiality

We’re glad that you’re thinking about contacting us. We know it can be tough to talk about some pretty private issues and we want you to know that we work hard to keep your story or questions confidential. ConnecTeen is a program of Distress Centre Calgary, which upholds the guidelines of the Canadian Association of Social Workers Code of Ethics. The Code of Ethics sets out pretty strict ground rules about how we treat your personal information. This can include your name, phone number, email or IP address. These rules help make sure that, we won’t share any of your information unless:

  • You straight up tell us that you are ok with us sharing information for specific reasons and to specific agencies or people you want to help you.
  • Distress Centre believes that there is a strong risk of harm to yourself or another person (we decide this through our conversation with you and our risk assessment tools). If we do feel there is a serious risk of harm, our Code of Ethics, the law, and our conscience tells us to take as many steps as we reasonably can to prevent serious harm. This means we may have to contact police or other authorities.
  • If we are required by the law, such as a legal subpoena (an order from a judge), to report about your use of the Distress Centre services.

Our team here at the Distress Centre wants to work with you as much as we can to ensure you are safe. We’ll work to figure out what your concerns are using your voice as much as possible to reduce the risks to safety before we take steps like sharing your information without you knowing about it. If you have any more questions about how we keep your information confidential; you can email us at:

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