U R Not Alone.
Talk on your terms. If you need support, we’re here for you. If you’re worried about someone overhearing you, or it’s too hard to say out loud, you can write it down in chat, email or text.
Peer support is available from 5-10pm on weekdays and 12-10pm on weekends.
Phone (24 hours): 403-264-TEEN (403-264-8336)
Phone is the fastest way to get in touch with us. It is answered 24 hours a day, with peer support available from 5pm – 10pm on weekdays and from 12 – 10pm on Saturday and Sunday. Outside of those hours, adult volunteers respond to calls.
Monday to Friday, from 3pm – 10pm, and Saturday and Sunday, from 12 – 10pm, you can chat online with us. The sign in for chat is found on our home page. The current status will tell you when the next chat session is available. Users of mobile devices (smartphone/tablets) please note that sometimes we have difficulty with messages getting through when chatting so for a more stable connection, please use a computer or give us a call.
Please note that from 3-5pm on weekdays, adult volunteers respond to chats.
Monday to Friday, from 3pm – 10pm and Saturday and Sunday from 12pm – 10pm we’re also providing support through SMS (Short Messaging Service), otherwise known as texting. If you feel more comfortable typing than talking, then you can get in touch with us this way.
Please note that from 3-5pm on weekdays, adult volunteers respond to texts.
Email is another way you can connect with us. Emails will receive a response within 24-48 hours, so this is best when the question is not urgent and no one is in danger.
What are the Limits to Confidentiality
Hey, we’re pumped that you’re thinking about contacting us. We know it can be tough to talk about some pretty private issues and we want you to know that we work hard to keep your story or questions confidential. ConnecTeen is a program of the Distress Centre, which upholds the guidelines of the Canadian Association of Social Workers Code of Ethics. The Code of Ethics sets out pretty strict ground rules about how we treat your personal information. This can include your name, phone number, email or IP address. These rules help make sure that, we won’t share any of your information unless:
- You straight up tell us that you are ok with us sharing information for specific reasons and to specific agencies or people you want to help you.
- The Distress Centre believes that there is a strong risk of harm to yourself or another person (we decide this through our conversation with you and our risk assessment tools). If we do feel there is a serious risk of harm, our Code of Ethics, the law, and our conscience tells us to take as many steps as we reasonably can to prevent serious harm. This means we may have to contact police or other authorities.
- If we are required by the law, such as a legal subpoena (an order from a judge), to report about your use of the Distress Centre services.
Our team here at the Distress Centre wants to work with you as much as we can to ensure you are safe. We’ll work to figure out what your concerns are using your voice as much as possible to reduce the risks to safety before we take steps like sharing your information without you knowing about it. If you have any more questions about how we keep your information confidential; you can email us at firstname.lastname@example.org